The Services center
Your Ally in Customer Relations Management
Are you looking for a reliable partner to optimize your customer relations? Discover how our Service and Contact Center can transform your customer experience with our tailor-made solutions and 24/7 service.
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Our services
Outgoing calls
Boost your sales and create traffic with our outbound calling solutions. Integrated into our survey and telephone survey solutions, our telephone prospecting and qualified lead generation campaigns are designed to effectively target your prospects. Additionally, our service helps you find new customers. We contact potential prospects, generate interest and pass on qualified leads to your sales teams.
Live chat
Make your site easier to navigate and provide real-time responses. Our live chat reinforces the notion of service and immediacy, the positive image of your brand.
With us, people are at the heart of the relationship, guaranteeing an authentic and warm customer experience. In addition, our service helps you find new customers. We contact potential prospects, generate interest and pass on qualified leads to your sales teams.
Incoming calls
Our telesecretariat takes care of the management of incoming calls, emails, appointments and more, providing comprehensive administrative support.
Our remote support solution for a company’s products and/or services offers a technical support service; we ensure follow-up until complete resolution. Additionally, our service helps you find new customers. We contact potential prospects, generate interest and pass on qualified leads to your sales teams.
Asynchronous support
Give your customers the freedom to communicate at their own pace without sacrificing efficiency or quality of service. Our asynchronous support allows for flexible interaction, whether via email/email, instant messaging or other digital channels, ensuring that every customer request is addressed comprehensively and in a timely manner. We offer a business process outsourcing service for companies that want to focus on their core business.
Cross-channel strategy
Be present across all channels to provide a consistent and efficient customer experience. We use an integrated, multi-channel customer solicitation management solution, allowing you to have a global and unified vision of your customer relationship.
Our latest projects
RATP
Test Automation Quality verification on tourist ticket sales websites and applications End to End test design Configuration of CI/CD chains Debugging the website and mobile applications
Ministère de l'intérieur
AMOA / TMA / DATA Digital transition support Big Data architecture development Data management and processing KPI production and integration Development of visualization tools
Safran
PLM project manager Monitoring deployments PLM solution maintenance Managing different environments Development and integration of solution developments
