The Services center

Your Ally in Customer Relations Management

Are you looking for a reliable partner to optimize your customer relations? Discover how our Service and Contact Center can transform your customer experience with our tailor-made solutions and 24/7 service.
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Our services

Outgoing calls

Boost your sales and create traffic with our outbound calling solutions. Integrated into our survey and telephone survey solutions, our telephone prospecting and qualified lead generation campaigns are designed to effectively target your prospects.
Additionally, our service helps you find new customers. We contact potential prospects, generate interest and pass on qualified leads to your sales teams.

Live chat

Make your site easier to navigate and provide real-time responses. Our live chat reinforces the notion of service and immediacy, the positive image of your brand. With us, people are at the heart of the relationship, guaranteeing an authentic and warm customer experience. In addition, our service helps you find new customers.
We contact potential prospects, generate interest and pass on qualified leads to your sales teams.

Incoming calls

Our telesecretariat takes care of the management of incoming calls, emails, appointments and more, providing comprehensive administrative support. Our remote support solution for a company’s products and/or services offers a technical support service; we ensure follow-up until complete resolution.
Additionally, our service helps you find new customers. We contact potential prospects, generate interest and pass on qualified leads to your sales teams.

Asynchronous support

Give your customers the freedom to communicate at their own pace without sacrificing efficiency or quality of service.
Our asynchronous support allows for flexible interaction, whether via email/email, instant messaging or other digital channels, ensuring that every customer request is addressed comprehensively and in a timely manner.
We offer a business process outsourcing service for companies that want to focus on their core business.

Cross-channel strategy

Be present across all channels to provide a consistent and efficient customer experience.
We use an integrated, multi-channel customer solicitation management solution, allowing you to have a global and unified vision of your customer relationship.

Our latest projects

RATP

Test Automation

Quality verification on tourist ticket sales websites and applications
End to End test design Configuration of CI/CD chains
Debugging the website and mobile applications

Ministère de l'intérieur

AMOA / TMA / DATA

Digital transition support
Big Data architecture development
Data management and processing KPI production and integration
Development of visualization tools

Safran

PLM project manager

Monitoring deployments
PLM solution maintenance
Managing different environments
Development and integration of solution developments

A project ? A question ? Let's talk:

Our services

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